​

1. Who We Are

At Industrial Weighing Scales Ltd, we supply industrial weighing equipment and solutions, and we take your privacy seriously.

This policy explains what information we collect, how we use it, and what your rights are. We’ve tried to keep this as clear and straightforward as possible — if anything isn’t clear, you’re always welcome to contact us.

Our website is built and hosted using the Wix.com platform, which means some of your data is securely stored and processed through their systems.

​

2. What Information We Collect

We only collect information that helps us provide our services or improve your experience on our website.

​

Information you give us

When you contact us, request a quote, or place an order, we may collect:

• Your name

• Email address

• Phone number

• Company name

• Delivery and billing details

• Any information you include in your message

​

Information collected automatically

When you browse our website, some data is collected automatically through Wix and standard web technologies:

• Your IP address

• Browser and device type

• Pages you visit and how you interact with the site

• Basic location data (e.g. country or region)

This helps us understand how people use our website and how we can improve it.

​

3. How We Use Your Information

We use your information in a practical, business-focused way. This includes:

• Responding to enquiries and providing quotations

• Processing orders and arranging delivery

• Communicating with you about your enquiry or purchase

• Improving our website and services

• Meeting legal or regulatory requirements

We do not sell your data or use it in ways you wouldn’t reasonably expect.

​

4. Our Website Platform (Wix)

Our website is hosted on Wix.com, which provides the platform we use to run our online business.

This means:

• Your data may be stored in Wix databases

• Wix uses secure servers and firewalls

• Data may be stored in different locations (including the EU, UK, or US) as part of their infrastructure

Wix handles data in accordance with modern security and privacy standards.
You can read their policy here:
https://www.wix.com/about/privacy

​

5. Payments (If You Buy From Us)

If you purchase products through our website, payments are handled securely via Wix Payments or trusted third-party providers.

• We do not store your full payment details

• Payment systems follow PCI-DSS security standards

• Transactions are encrypted for safety

​

6. Cookies & Website Tracking

Like most websites, we use cookies to make the site work properly and to understand how it’s used.

Cookies help us:

• Keep the website running smoothly

• Remember your preferences

• Analyse traffic and performance

You can choose to disable cookies in your browser settings, although some parts of the site may not function correctly.

​

7. Who We Share Your Data With

We keep your data private and only share it when necessary to run our business. This may include:

• Wix.com (hosting and website infrastructure)

• Payment providers (for transactions)

• Delivery and logistics companies (to ship orders)

• Service providers (e.g. IT, analytics tools)

• Legal authorities, if required by law

We do not sell or pass your data to third parties for marketing purposes.

​

8. How Long We Keep Your Data

We only keep your data for as long as we need it. This may be:

• To complete your order or enquiry

• For record-keeping (e.g. accounting or warranties)

• To meet legal obligations

When data is no longer needed, we take steps to securely delete or anonymise it.

​

9. Your Rights

If you’re based in the UK or EU, you have rights under data protection law, including:

• The right to access your data

• The right to correct inaccurate information

• The right to request deletion

• The right to restrict or object to processing

• The right to withdraw consent at any time

If you’d like to exercise any of these rights, just contact us — we’ll handle your request promptly.

​

10. Keeping Your Data Safe

We take data security seriously.

• Our website is hosted on Wix’s secure infrastructure

• We use appropriate technical and organisational safeguards

• Access to your data is limited to those who need it

While no system is 100% secure, we take reasonable steps to protect your information.

​

11. Third-Party Tools & Links

Our website may include links to other websites or use third-party tools (such as analytics or embedded content).

These services have their own privacy policies, so we recommend reviewing them if you interact with those features.

​

12. Changes to This Policy

We may update this policy occasionally to reflect changes in our business or legal requirements.

Any updates will be posted on this page.

​

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us directly:
Email: sales@iwscales.co.uk